Need a hand?
Real human (John) reads every email. We answer within 1 business day, Australian eastern time.
Email us
john.create@protonmail.comCheese on Toast · ABN 82 097 590 964 · Three Centenary Heights, Toowoomba QLD 4350, Australia
Common questions
How do I cancel my subscription?+
You can cancel at any time. From this device, open Settings — you'll find a "Manage subscription" link there that opens your Stripe billing portal. You can also reach the portal directly here: billing portal . Cancellation stops future charges immediately; you keep premium access through the end of your paid period.
I didn't get my sign-in email+
Check your spam / junk folder first. Magic-link emails come from noreply@cheeseontoast.app and expire after 15 minutes. If you still can't find it, you can request a fresh link from Settings → Link account. Some email providers (Apple iCloud, ProtonMail) can delay delivery by a few minutes — wait 5 minutes before re-requesting.
I bought premium but the app still says free+
First try: close the app, reopen it, then go to Settings — we re-check your subscription on every launch. If it's been more than 5 minutes since payment and you're still locked out, email us with the email you used at checkout and we'll fix it inside one business day.
I want to wipe my progress and start over+
On the device you want to wipe, open Settings → scroll to "Privacy & Data" → tap "Reset everything on this device" → confirm. This clears your achievements, saved recipes, meal plan and device ID. Your subscription is unaffected (it's tied to your email, not your device).
How do I delete my account / data?+
Email us at john.create@protonmail.com from the email address linked to your account, asking us to delete your data. We respond within 30 days, in line with the Australian Privacy Principles. Your right to deletion is described in our Privacy Policy.
Something broke / I found a bug+
Sorry about that. Email john.create@protonmail.com with:
- What page / button you were on
- What you expected to happen
- What actually happened (a screenshot helps a lot)
Refund policy
Cheese on Toast offers a 3-day free trial so you can try every premium feature before paying. Subscription fees are generally non-refundable once charged, but your rights under the Australian Consumer Law are not affected — if a feature you paid for is broken, doesn't work as described, or you were charged in error, contact us and we will issue a fair refund.